Dewa22 Terms and Conditions — Platform Terms of Use Malaysia

1Introduction

Dewa22 is an online entertainment and casino platform operating under a recognised international licence. The platform provides a wide range of online entertainment services including slot games, Live Casino with real dealers, sports betting, fish shooting games, and table games to eligible users.

These Terms and Conditions ("Terms") govern the relationship between dewa22 and every individual who accesses or uses the platform, website, mobile app, or any other services provided by dewa22. These Terms should be read together with dewa22's Privacy Policy and Responsible Gaming policy, all of which form the entire agreement between the user and the platform.

Dewa22 reserves the right to modify, update, or improve these Terms at any time without prior notice. It is the user's responsibility to review these Terms periodically to ensure ongoing compliance. Continued use of the dewa22 platform after any changes are made constitutes acceptance of the updated terms.

2User Eligibility

To use the dewa22 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of account registration. dewa22 takes the protection of minors seriously and does not permit access to individuals who have not yet reached the age of majority.
• Not a resident or citizen of any country where online gambling is prohibited or restricted by local law.
• Having full legal capacity to enter into a legally binding agreement.
• Not listed on any self-exclusion register issued by any gambling regulatory body.
• Using the platform for personal entertainment purposes only, and not for any commercial or professional purpose without written consent from dewa22.

3Registration and Account Management

Each user is only permitted to register one (1) account only on the dewa22 platform. Multiple account registrations are strictly prohibited and constitute a serious violation of these Terms. dewa22 uses a sophisticated detection system to identify multiple accounts based on IP address, device information, payment details, and personal information.

During the registration process, you are required to:

1. Providing your full legal name exactly as it appears on your official identification document.
2. Using a valid and active email address that only you have access to.
3. Providing an active mobile number for two-factor authentication purposes.
4. Completing the identity verification (KYC) process when requested, by submitting a valid copy of your identification document.
5. Providing truthful, accurate, and up-to-date information. Any false or misleading information may result in account closure.

Dewa22 reserves the right to temporarily suspend an account for KYC verification purposes. The KYC process is typically completed within 24–48 business hours after complete documentation is received.

4Deposits and Withdrawals

Dewa22 supports a variety of local Malaysian payment methods for user convenience. All transactions are processed through secure channels protected with 256-bit SSL encryption.

Key terms relating to deposits and withdrawals:

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your dewa22 account.
• The standard daily withdrawal limit is RM 50,000. VIP users may apply for a higher limit.
• Dewa22 reserves the right to request additional verification for withdrawals exceeding certain limits for AML (Anti-Money Laundering) compliance purposes.
• Any attempt to commit fraud, money laundering, or manipulation of the payment system will be reported to the relevant authorities.
• Deposits using credit cards or third-party accounts are not permitted.

5Bonuses and Promotions

Dewa22 offers a variety of bonuses and promotions from time to time for new users and existing members. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

General terms applicable to all dewa22 bonuses:

• Each bonus carries a wagering requirement (rollover) that must be met before a withdrawal is permitted. The rollover requirement is typically between 15x and 30x the bonus value, depending on the promotion type.
• The welcome bonus is only available to new users registering for the first time and making their first deposit.
• Each user is only eligible to claim each bonus type once, unless otherwise stated in the promotion terms.
• Dewa22 reserves the right to cancel, modify, or withdraw any bonus at any time without prior notice if fraud or abuse is suspected.
• Bonuses obtained through unauthorized means, including the use of multiple accounts, will be fully voided.
• The bonus validity period is as stated in the respective promotion terms. Expired bonuses will not be reinstated.

6Game Rules

All games offered on the dewa22 platform use a Random Number Generator (RNG) certified by internationally accredited independent auditing bodies. This ensures that every game outcome is entirely random, fair, and cannot be manipulated.

• The Return to Player (RTP) percentage for each game can be found in the respective game information. RTP for dewa22 slot games ranges from 94% to 98%.
• Any technical failure during a game session will be resolved in accordance with a fair policy — wagers affected by technical disruptions will be voided and the funds returned to the player's account.
• Results of completed games are final and cannot be disputed unless there is clear documented evidence of a technical malfunction.
• Any attempt to hack, manipulate, or exploit bugs in the gaming system is a serious violation and may result in legal action.
• The use of automation software, bots, or any third-party tools for auto-play is strictly prohibited.

For live casino games, the following additional rules apply:

• Decisions made by the dealer are final, subject to video recording review.
• In the event of a stream interruption during an active game, dewa22 will refer to server records to determine the game outcome.
• Players are required to conduct themselves respectfully during Live Casino sessions. Inappropriate language or disruptive behaviour in the live chat room may result in access suspension.

7User Conduct and Responsibilities

Dewa22 users are required to conduct themselves responsibly and ethically while using the platform. The following behaviour is strictly prohibited and may result in permanent account suspension or closure:

• Registering more than one account using the same or different personal information.
• Sharing your account with any other individual, including family members, friends, or business partners.
• Using another person's credit card, bank account, or digital wallet without their authorisation.
• Engaging in any form of fraud, phishing, or money laundering through the dewa22 platform.
• Attempting to exploit technical vulnerabilities, software bugs, or inconsistencies within the gaming system.
• Spreading false or misleading information about dewa22 to other users.
• Disrupting or attempting to interfere with other users' gaming experience on the platform.

Dewa22 reserves the right to take legal action against any individual found to be engaging in fraudulent or illegal activity through this platform. All cases involving illegal activity will be reported to the relevant authorities.

8Account Security and Protection

Your account security is a shared responsibility between dewa22 and you as the user. dewa22 provides multiple layers of security including 256-bit SSL encryption, two-factor authentication (2FA), and real-time account activity monitoring.

User responsibilities regarding account security:

• Keep your password secure and never share it with anyone, including dewa22 staff. dewa22 staff will never ask for your password.
• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added account protection.
• Log out of your account after each session, especially when using a shared or public device.
• Notify the dewa22 support team immediately if you suspect your account has been accessed without authorization.

9Account Closure and Suspension

Users may close their dewa22 account at any time by contacting customer support via live chat. Before the closure is processed, all eligible cash balances will be returned to the user following identity verification.

Dewa22 reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any term set out in this document.
• Failure to complete the KYC verification process within the specified period.
• Suspected fraud, money laundering, or other illegal activity.
• A user's request for self-exclusion related to responsible gambling concerns.
• Instructions from regulatory bodies or legal authorities.
• Account inactivity for more than 12 consecutive months.

In cases of account closure due to proven fraud, dewa22 reserves the right to forfeit all balances in the account without refund.

10Liability Limits and Disclaimer

Dewa22 provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, dewa22 cannot guarantee that the service will always be free from interruptions, errors, or downtime.

• Dewa22 is not responsible for any financial losses incurred by users as a result of betting outcomes, whether wins or losses, which are risks voluntarily accepted by the user.
• Dewa22's maximum liability to any user under any circumstances is limited to the total amount deposited by that user within the 30 days preceding the claim.
• Dewa22 is not liable for any indirect, consequential, special, or punitive losses arising from the use of the platform.
• Users are solely responsible for ensuring that their use of the dewa22 platform complies with the laws of their jurisdiction.

11Privacy and Data Protection

Dewa22 is committed to protecting the privacy and personal data of all its users. The collection, processing, and storage of users' personal data is carried out in accordance with Malaysia's Personal Data Protection Act (PDPA) and dewa22's platform privacy policy.

• Your personal data is collected solely for platform operations, identity verification, payment processing, and legal compliance.
• Dewa22 does not sell, rent, or disclose users' personal data to third parties without user consent, unless required by law.
• Users have the right to access, correct, or request deletion of their personal data by contacting the dewa22 support team.
• All data is stored on secure servers with strict encryption. Access to user data is restricted to authorised personnel only.

For more detailed information on how dewa22 handles your personal data, please refer to Privacy Policy us.

12Amendments and Governing Law

Dewa22 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform. It is the user's responsibility to review this page periodically.

Continued use of the dewa22 platform after any amendments have been made constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable under the jurisdiction of dewa22's operating licence. Any dispute arising from or in connection with these Terms shall be resolved through binding arbitration in accordance with the relevant international arbitration rules.